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REJECTION REMEDIATION GUIDE

Fix RingCentral 10DLC
Registration Rejections

Resolve EIN mismatches, privacy policy errors, and content violations. Restore your RingCentral messaging capabilities with carrier-approved remediation strategies.

TCR & Carrier Aligned
Step-by-Step Fixes
Avoid SMS Blocking
Use Remediation Tool Diagnose Error

Why Your RingCentral 10DLC Registration Failed

RingCentral processes thousands of 10DLC registrations daily, forwarding your data to The Campaign Registry (TCR). Because RingCentral acts as your Campaign Service Provider (CSP), any discrepancy between your submission and TCR standards results in an automatic rejection. These rejections delay your ability to send business SMS and can lower your Trust Score if repeated.

Entity Mismatch

EIN or Legal Name does not match IRS records exactly. This is the #1 cause of RingCentral failures.

Policy Gaps

Missing privacy policy, no dedicated SMS page, or lack of third-party sharing disclosures.

Bad Samples

Sample messages lacking sender ID or opt-out language, or containing prohibited content.

Resubmission Cost & Risk: Repeated rejections extend review timelines from 3 days to 3+ weeks. If your Trust Score drops below 50 due to multiple failures, you will be forced into a "Manual Review" queue with significantly higher scrutiny. Fixing the root cause before resubmitting is critical.

RingCentral Rejection Code Decoder

RingCentral may provide specific error codes or generic messages. Here is how to interpret the most common ones.

Rejection Type Common Error Message Quick Fix
EIN Mismatch "Tax ID does not match Legal Name" Check SS-4 letter. Match "Legal Business Name" perfectly (punctuation matters).
Website Error "Website inaccessible" or "Non-compliant Privacy Policy" Ensure site loads. Add "No sharing for marketing" clause to footer privacy link.
Sample Content "Sample messages do not meet CTIA guidelines" Add "[Brand Name]:" prefix and "Reply STOP to unsubscribe" suffix to all samples.
Opt-In "Call-to-Action not compliant" Verify your documented opt-in method (web form, verbal) matches reality.

Deep Dive: Fixing Top 3 Rejection Reasons

1. EIN/Tax ID Mismatch (The "Comma" Problem)

RingCentral validates your details against the IRS database. A discrepancy as small as "LLC" vs. "L.L.C." or a missing comma can cause failure. The system is automated and unforgiving.

How to Fix:
  • Locate your CP575 or 147C IRS letter.
  • Copy the "Legal Business Name" exactly as it appears on Line 1.
  • Do not use your DBA (Doing Business As) name in the Legal Name field.
  • Ensure the EIN is 9 digits with no dashes (RingCentral usually formats it for you).
Use Brand Consistency Checker

2. Non-Compliant Privacy Policy

Carriers now reject brands with generic privacy policies that allow data sharing. You must explicitly protect SMS data. A generic "we share data with partners" clause will get you rejected.

How to Fix:

Add this specific clause to your Privacy Policy:

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

3. Non-Compliant Sample Messages

Samples provided during registration didn't follow CTIA best practices. This is often due to missing sender identification or opt-out instructions.

How to Fix:

Ensure every sample includes:

  • Brand Name: "From [Your Company]" or "Hi, this is [Name] from [Company]"
  • Opt-Out: "Reply STOP to unsubscribe"
  • Clear Call-to-Action: No vague content. Be specific about the message purpose.

Trust Scores & Throughput

Your rejections matter. The Campaign Registry assigns a "Trust Score" to your brand based on vetting data. A high score means high daily message limits (throughput). A low score (often caused by mismatches or rejections) limits you severely.

Trust Score Status T-Mobile Daily Limit
Low (0-24) Blocked / Manual Review 0 - 2,000
Medium (25-49) Restricted Up to 10,000
High (75+) Fully Approved 200,000+

Important: If your brand receives a low Trust Score, you may need to initiate a "Secondary Vetting" appeal, which costs additional fees and takes time. Avoid this by ensuring your initial data is perfect.

Remediation Roadmap

Follow this exact sequence to clear a RingCentral rejection and restore your messaging status.

Step 1

Diagnose

Use RingCentral's rejection code to identify the exact failure point in the Admin Portal.

  • • Check Admin Portal
  • • Match code to guide
  • • Identify gaps
Step 2

Correct

Update documents, website, or data to be 100% compliant. Do not resubmit until fixed.

  • • Fix Website
  • • Update Privacy Policy
  • • Correct EIN data
Step 3

Resubmit

Re-submit brand/campaign data in RingCentral and monitor status closely.

  • • Submit in Portal
  • • Wait 24-72 hours
  • • Verify Approval

Stop Guessing. Fix Your Rejection.

Our Rejection Remediation Tool analyzes your specific RingCentral error codes and generates a carrier-approved fix plan in minutes.

Run Remediation Tool Check Consent

RingCentral Rejection FAQ

Why was my RingCentral brand registration rejected?
The most common reason is a data mismatch. If the "Legal Business Name" and "EIN" you entered in RingCentral do not exactly match what the IRS has on file (down to punctuation), the automated TCR check will fail. Check your CP575 or 147C letter.
How do I fix 'Website Non-Compliant' rejection?
RingCentral reviewers manually check your website. If your Privacy Policy is missing, broken, or lacks the "no sharing for marketing" clause, you will be rejected. Ensure the policy is linked in your footer and accessible.
How long does resubmission take?
Automated brand vetting often returns results in 1-3 business days. However, if your initial rejection lowered your Trust Score or flagged you for manual review, resubmission vetting can take 5-7 business days or longer.
Can I appeal a rejection on RingCentral?
You cannot "appeal" in the traditional sense; you must correct the data and "Resubmit." Ensure you have addressed the specific rejection reason provided in the admin portal before clicking submit again.

Brand Checker

Verify EIN/Name match before resubmitting.

Remediation Tool

Get specific fixes for error codes.

Consent Validator

Ensure your opt-in language is compliant.

Disclaimer: This content provides general information about RingCentral 10DLC rejections and remediation strategies. It does not constitute legal advice. Organizations should consult qualified legal counsel for specific guidance. MyTCRPlus does not provide legal advisory services or regulatory representation. RingCentral is a registered trademark of RingCentral, Inc.